Versa 2 can’t install SpO2 clock

[KazB]

I’ve just got a Versa 2 to replace my original Versa, and I’ve had it a couple of days now. I can’t install the SpO2 clock face, even though the app is saying my Versa is up to date and I’ve uninstalled and reinstalled the Fitbit app. My iOS is up to date, and I’m on an iPhone 11 Pro Max. I had no problem with that clock face on my original Versa.

 

[MarreFitbit · Accepted solution]

Hello there @KazB, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2 and for the screenshot attached. 

Since you have just setup your Versa 2 it may appear up to date but it needs another update. The latest update isn't available until up to 48 hours after setup. In the image your Versa 2 shows version 70.7.14 but the latest one is 71.6.19. For more information, see What's changed in the latest Fitbit device update?

Please keep me posted if after the 48 hours you're still not receiving the most recent version of your watch. 

[KazB]

@MarreFitbit thanks for getting back to me. I’ll keep an eye on it, and keep trying the check for updates option in the app. I’ll let you know if the problem persists, or I can’t get the update.

[MarreFitbit]

@KazB You're very welcome. 😉

I'll be around if you need further assistance. Have a nice day! 

[KazB]

@MarreFitbit I just wanted to let you know that my Fitbit finally updated today, and I now have the clock changed. Thanks for your help.

[MarreFitbit]

@KazB Awesome! 😊 I'm glad to hear you finally managed to install the SpO2 clock face on your Versa 2.

I'd like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 

[allyd39]

Hey, 

I am having same issue, it was set up on Xmas day. I have no idea how to update and when to try, any help greatly appreciated. 

 

[KazB]

  

@allyd39 it took about 5 days for the app to finally tell me there was a firmware update available. You can try forcing it by going to your account section in the app, and entering the Help & Support section. Then you can check for a device update.

 

[allyd39]

Thank you, will keep trying X