help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 charging problem

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-14-2020 18:32 - last edited on ‎09-06-2021 06:51 by Moderator Alum

‎04-14-2020 18:32 - last edited on ‎09-06-2021 06:51 by Moderator Alum

I got zero support in fixing my charging problem from Support. Ending up it is a Flaw in the making of the charger. My charger that came with the Fitbit is broken strait from them. I bought 3 versa 2 watches at one time. Mine did not charged. the rest did. After testing i found out that the charger placed in my box had a manufacturer's defect in that it will not clip on and hold it to charge. I have to use the one that came with my Mothers. It looks to me that the Quality Inspection Team that is at the plant does not do the job right. OR worse the Company CEO and the rest of upper management. Removed them for Pay Raises. 

 

 


Moderator edit: subject updated for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-14-2020 20:59

‎04-14-2020 20:59

Hi @upintilldawn  maybe you didn't notice the banner at the top of the page, so here it is: Due to recent events affecting our operations, support options are limited and wait times are longer than usual. Visit our help site for answers to many common questions and other self-service options.

With everything going on, support is overwhelmed, as are other companies with call centers. Now that you know that the problem is the charger unit, get with support and request a replacement, as long as your purchase was from an authorized retailer. Here are the details to get support: Their phone number is (877)623-4997, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Currently phone support seems to be weekdays only. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎04-18-2020 02:36

In response to Odyssey13

‎04-18-2020 02:36

ROFL.. well i bought and asked for help in DECEMBER of 2019. it is NOT like i asked in the last 30 days. Nor is it liked i Bought it in the last 30 day. So try not to blow things off buy using this Virus as a Excuse. 

Best Answer
0 Votes

‎04-18-2020 21:07

In response to upintilldawn

‎04-18-2020 21:07

I'm not using the virus as an excuse, but I wanted to call your attention to the banner at the top of the forums. You'll want to get with support if you want them to handle your request for a new charging unit. Right now phone support is weekdays only.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes