Versa 2 completely dead

[Trickynicky32]

Hi All,

My Fitbit Versa 2 never gave any issues up until the last week. Normally I would get days out of charging it. Then suddenly i was getting less than a day. I woke to it dead on Thursday morning. I tried to charge it but when I checked it, it was completely dead. When i took it from the charger it was also really hot to touch which never happened before. I can't get it to switch back on.

I am in Ireland but cannot seem to get any response from Fitbit support on this. I've tried the Live chats and even joined twitter to see if i could get help with this. 

Can someone please advise me on how I can fix this or is there any other way to live chat with support that I haven't tried? 

Any help would be appreciated. I miss my watch 😞 

Thank you.

[Guy_]

HI @Trickynicky32 Probably best way to contact Fitbit Support directly is via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

It would seem that it has got water in it which has provoked a short circuit inside and may no longer be operational. It is a great watch so that is a shame.

If it is still under warranty, possibly 2 years depending on country law, and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues that may occur.

[pjdeans]

Same thing happened to me!!! 

[Trickynicky32]

Hi Guy, 

Thank you for your response, any advice is much appreciated. 

I think it could still be under warranty. I never swim or shower with the watch on so if it is water it could only be from washing my hands.. I would be a bit disappointed if that was the issue because I am very conscious of it when I am washing my hands. 

I work out a good bit so unless its perspiration from that getting into the watch? 

I never even thought to use my App so I am currently logged on here now trying to get chatting to a rep. 

Thanks for your help. 

[Trickynicky32]

Really? 

Can I ask do you know what caused it in the end or did you manage to get it fixed?

Thank you! 

[mssportz215]

Just now seeing my watch has been syncing since Mar 3, today is Mar 7 & battery drains from FULL charge to ZERO in less than one day. This is not normal, battery normally lasts 3-4 days. Can't troubleshoot or make wi-fi changes to phone app while syncing.

[Trickynicky32]

Hi @mssportz215 

I took @Guy_ advise and use the Fitbit app to make contact with them this morning and got speaking to a helpful representative who did a bit of troubleshooting with me. 

Unfortunately, none of it worked but I have been offered a replacement. Thankfully. 

I would definitely recommend trying to get in touch that way if you can. I hope you get it resolved. 

[Wdillpic]

I had a problem about four months ago where the watch would not sync. I talked to lie support and they gave up and sent me another watch. Now is it exhibiting the same issues you have. I get it charged put it on bang quits.  I got on chat with one of the representatives and he took the information and they had to talk about it. I got a response as much is said you’re SOL. They did not replace it they did not tell me how to fix it they just dumped me. So in frustration I now own an Apple Watch.

[Trickynicky32]

Hi @Wdillpic , 

Oh no really? That's disappointing!! I was also given the option of getting 50% a different watch as an alternative but I think I will have to stick with the free replacement under warranty. 

I'm afraid I have Apple phobia. 😂😂 Even with their phones. 

Thanks everyone for your help and for joining in on my post thus far. I appreciate all the information.😁