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Versa 2 difficulties with Alexa and notifications

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‎11-13-2021 08:35 - last edited on ‎11-15-2021 16:33 by Fitbit Moderator

‎11-13-2021 08:35 - last edited on ‎11-15-2021 16:33 by Fitbit Moderator

I can't login to Alexa- it's automatically filling in an old email address and I can't figure out how to change it. Also, I am not receiving text notifications on my Versa. Help!!! I have an LG G8

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎11-15-2021 16:32

‎11-15-2021 16:32

Welcome to the Fitbit Community, @Adsmerk.

 

Thank you for the information provided.

 

If you are logged into Alexa with an old email address, please log out of Alexa, then log back in with the new email address:

 

  1. From the Today tab EdsonFitbit_1-1637022212819.png in the Fitbit app, tap your profile picture > your device image.
  2. Tap Voice Assistant > Amazon Alexa > Logout.
  3. After you log out, tap Amazon Alexa > Login with Amazon. Follow the instructions to log in.

 

You can find detailed instructions on how to use Alexa on your Watch here.

 

Whether the instructions shared above don't work, please attach an image of the section you want to edit.

 

To resolve issues with notifications, we recommend following these troubleshooting steps.

 

Hope this helps.

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