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Versa 2 display not turning on

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‎09-02-2020 20:28 - last edited on ‎09-02-2020 21:04 by Fitbit Moderator

‎09-02-2020 20:28 - last edited on ‎09-02-2020 21:04 by Fitbit Moderator

Versa was working fine yesterday. Put it on charger overnight. Says 13% battery, can not reset at all. Just black screen. 

 

Moderator Edit: Clarified subject

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‎09-02-2020 21:02

‎09-02-2020 21:02

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎09-04-2020 08:29

In response to RicardoFitbit

‎09-04-2020 08:29

Mine is completely unresponsive and the heart rate sensors are not working either. The Fitbit is charged and I have already tried to restart and the factory reset via the buttons and no response at all. Please help. Thanks!

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‎09-04-2020 19:33 - last edited on ‎09-01-2025 08:24 by Fitbit Moderator

In response to mikeyg91

‎09-04-2020 19:33 - last edited on ‎09-01-2025 08:24 by Fitbit Moderator

Welcome aboard @mikeyg91.

Thanks for your post and for trying some steps before bringing this to my attention. To better assist you with this, can you please specify the model of your Fitbit device? Are you using a Fitbit Versa 2? If so, can you please let me know which steps you took to perform a factory reset?  

Looking forward to your reply.

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