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Versa 2 display stopped working

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‎09-05-2020 05:47 - last edited on ‎09-05-2020 06:22 by Fitbit Moderator

‎09-05-2020 05:47 - last edited on ‎09-05-2020 06:22 by Fitbit Moderator

My fitbit versa 2 display is not working, I tried the troubleshooting as mentioned in earlier discussions of pressing the right and the bottom left button and also pressing all three buttons which would reset it, but no display at all.

 

this is so very disappointing- I tried chatting with agents they said they would get back.I bought my device in May 2019, so apparently it is out of warranty- this is so sad coz they are just by 3 months I missed out on my warranty and their products are not good beyond a year. Money spent by us has gone down the drain after using the device just for a little more than a year.

 

 

Moderator Edit: Clarified subject

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‎09-05-2020 06:26 - edited ‎04-26-2024 08:36

‎09-05-2020 06:26 - edited ‎04-26-2024 08:36

Hi there @Kajalpeeyush, welcome to the Community Forums. We're sorry to hear that you're feeling disappointed for what's happened to your Versa 2's screen. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option just as our Support Team has done after chatting with you.

Additionally, keep in ind that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

We understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. Please stay tuned to your inbox, someone will reach out to you soon to let you know what your options are.

Maria | Community Moderator, Fitbit


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‎04-11-2021 04:04

‎04-11-2021 04:04

Hi the same has happened to me today - screen is black - tried contacting Fitbit via Twitter and they told me to give them all my details and try the restart process - that was an hour ago and since then they appear to have ignored me/ gone away!! Is something happening with this model - I cannot believe yours has done same as mine literally today?

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