Versa 2 display went blank

[Stacee414]

A couple of weeks ago, my active minutes, BPM, and calories burned shot up significantly for about a week and a half without me doing anything different. During this time, I kept getting low battery messages and had to charge every day and a half or so. Before that, I would charge every 5-6 days. I performed 2 restarts and it seemed to solve the issue. 

Last night, I noticed the screen was coming on without any wrist movement. AT 11:58pm I received a low battery alert, which meant it was at 25%. By the time I woke up this morning at 5am, it was at 8%. As soon as I connected it to the charger, the screen lit up 8%, then went dark. I waited an hour, disconnected it, and the screen wouldnt turn on. It lights up, but there was no display. I pressed down on all three buttons for 8 seconds for a restart, but nothing. I am still getting buzz notifications, but still nothing on the screen. When I check the app, it is counting steps ad everything else. 

Can someone help me figure out what's wrong? TIA

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Stacee414. It's good to have you on board.

Thanks for sharing detailed information about your Versa 2 and the troubleshooting steps tried on your own. I understand how you're feeling about the display not working correctly on your watch. I went ahead to share your post to our Support team and I was told that you already have a case created. Apparently they're providing you with assistance, so make sure to keep an open communication with them.

I'll be around, so feel free to reply back if you have another question.