Versa 2 does not turn on

[Gregory55]

Can you please help me with my fitbit. It is not longer charging and i've exhausted the troubleshooting from your website. Thanks.

I tried resetting it, restarting it, as well as using my other charger (that works fine on my brother's fitbit!)

[RicardoFitbit]

Hi @Gregory55, welcome to the Community Forums.

Thanks for your post and for trying some troubleshooting steps before posting over here. To better assist you with this and identify in a better way the issue you're experiencing, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply, please do not hesitate to ask me any additional questions you may have.

[Gregory55]

I don't see the green HR lights anymore in the back. I also just attempted that but it doesnt seem to do anything. It's like its completely unresponsive.. 

[RicardoFitbit · Accepted solution]

Your reply is appreciated @Gregory55.

Thanks for the details that were shared with me and for trying the steps that were shared on my previous post. Since your device is still not working, Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[harrysharon]

Hi there. I'm losing the will to live. My versa 2 keeps going off and I don't know what to do. Have tried all the suggestions on here, but sometimes I can't even get it to turn on to try said suggestions. Please help.