Versa 2 doesn’t sync

[GH60]

Suddenly my Versa 2 no longer remains synced to my iPhone 14. Nothing has changed to cause this and the watch has not been damaged or gotten wet. Was there a change made to the app that created this bug?  It will sometimes sync after the watch is rebooted. This is not the premium service I expect!

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello and welcome to the Fitbit Community, @GH60.

Thanks for letting me know this situation in regards to the syncing of your Sense 2.

I recommend you to check this article to know tips and advises on how to improve this situation. Let me know how it goes, please.

[CrisVillaFitbit]

Hello and welcome to the Fitbit Community, @GH60.

Thanks for letting me know this situation in regards to the syncing of your Sense 2.

I recommend you to check this article to know tips and advises on how to improve this situation. Let me know how it goes, please.

[GH60]

Thank you but this article is not helpful. If I re-boot my Versa 2 it will sometimes sync with my iPhone 14 after I try to get the app to sync. Sometimes it seems like I have to access help or something internet based through the app first, then return to the app home screen and try to sync. It will then usually sync. But I shouldn't have to keep doing this repeatedly. The two devices will sync, but will not remained synced, even throughout the day.

I have been using this app and iphone together for a long time without issue. Nothing in the environment has changed - so why all of a sudden does it not want to sync and remain synced? It makes no sense to me. This has been happening since roughly the beginning of June. It's very frustrating and time consuming to go through all of this every single day. I don't believe the problem is at my end, I think it is the app.

Thanks.