help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 floor counter

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-27-2021 18:07

‎08-27-2021 18:07

Versa 2 counting floors hiking up a mountain but not down. Had 104 floors when I got to the top and still had a104 back down on the bottom. Any help on why this could be happening 

Best Answer
0 Votes
2 REPLIES 2

‎08-27-2021 18:52

‎08-27-2021 18:52

That's how it is supposed to work; you get floors from going up but not down.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎08-31-2021 10:00 - edited ‎08-31-2021 10:01

In response to JohnnyRow

‎08-31-2021 10:00 - edited ‎08-31-2021 10:01

Hi there @Pauled58. Thanks for the details shared on your post about the floors on the Versa 2. @JohnnyRow Thanks for the input. 

 

So as @JohnnyRow mentioned, your device registers 1 floor when you climb about 10 feet or 3 meters. Your device uses changes in barometric pressure combined with the steps you take to calculate floors climbed. Fitbit devices don’t count floors on stationary exercise equipment, such as a StairMaster or treadmill or when you go down a flight of steps.

 

On a side note, I've moved your post to the Other Versa Smartwatches board to keep our forums organized.

 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
Best Answer
0 Votes