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Versa 2 frozen screen

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‎04-25-2025 05:52 - last edited on ‎04-26-2025 13:59 by Fitbit Moderator

‎04-25-2025 05:52 - last edited on ‎04-26-2025 13:59 by Fitbit Moderator

My Versa 2 touchscreen stopped working. I restarted the watch, removed the app from my phone and reloaded the device, no luck. Online advice was to do a hard reset. The device still syncs, but display is stuck on reset failed, and the touch screen does not work at all. Device is completely unusable and FitBit is no longer in South Africa so I am stuck. Any advice would be hugely appreciated.

 

Moderator edit: clarified subject.

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‎04-26-2025 13:58

‎04-26-2025 13:58

A warm welcome to the community @Bmacd. 

Thank you for sharing the details regarding this difficulty with your Versa 2 and for trying to fix it on your own. 

Even if you already try some of the following steps, please give it a try to this:

Confirm that you have restarted the device as indicated here: How do I restart my Fitbit device?

In addition, change your clock face as indicated: How do I change the clock face on my Fitbit device?

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