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Versa 2 frozen

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‎04-06-2021 14:18 - last edited on ‎04-07-2021 06:46 by Moderator Alum

‎04-06-2021 14:18 - last edited on ‎04-07-2021 06:46 by Moderator Alum

My Versa 2 has been frozen on set up wallet for 2 hours its charging and messages are coming up. And its syncing but I've tried several times to do a reset following all the steps nothing works and its still frozen. Help 

 

 


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‎04-07-2021 06:46

‎04-07-2021 06:46

Hi, welcome to the Fitbit Community forums @Becky676.  

 

Thank you for sharing all this information about what you've been experiencing with your Versa 3 watch and the troubleshooting steps that you already tried. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this; they will let you know how to proceed. 

 

Have a great day! 

Davide | Italian and English Community Moderator, Fitbit


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