Versa 2 frozen

[MariaSkid]

Hello,

My Versa 2 is frozen on the Fitbit logo.  It will not sync, my phone cannot find it.  I tried to do a force restart and nothing happens.  I made sure I held the button long enough and nothing happens.  I have been a Fitbit customer for over 10 years, please help. I can’t keep buying a new one.

[VickyLycan]

Same here. Versa 2 stopped syncing 2 days ago. Any ideas??

[MariaSkid]

No.  I am so mad.  I turned off Bluetooth on my phone and then back on.  It still cannot even find my Versa.  The Logo on the screen comes and goes.  Holding the button on the side does nothing.  The app does nothing.  It won’t even let me sync from the app because it can’t find it. 

[Eswo]

Same here it starting with shutting of and starting up constantly. I have read they did a new update  and I have a feeling that update didn't work properly. The same happened in August last year. After an update the problem was fixed. So maybe just wait another couple of days until the problem is fixed.