Versa 2 getting change payment method notifications

[myarchie1]

I am getting notifications regarding my payment method but I can not find where to resolve this problem. I need to change credit card information.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @myarchie1. Welcome! It's nice to see you around.

Thanks for bringing this to my attention and for your efforts while trying to change your credit card information. Let's work on this together! Before anything else, make sure the Fitbit app and your watch are updated to the latest version. While there isn't an option to edit your card details, you can remove your card and add it again in the Fitbit app:

1. Open the Fitbit app on your phone.
2. Tap your profile picture > Versa 2 > Wallet tile
3. Tap the card you want to delete.
4. Tap Remove Card.

Once that is done, go back to the wallet tile and follow the onscreen instructions to add a payment card. You can always tap Set as Default to change the defaults card or change the order of the cards displayed on the Versa 2.

[tylerrjack2]

Thank you for the information you shared. I have been looking for something about payment systems for a very long time.

[LizzyFitbit]

Hi there, @tylerrjack2.

You're welcome. I'm glad the information shared above was of help and in case you want to learn more about Fitbit Pay, let me recommend this help article. Happy stepping! 😎

[jamesymart]

This doesn't work

[jerrylinhome]

@LizzyFitbit  Good day. My fitbit pay works well  from the first day I had my Versa 2 to 16th September ,2022.

However, after newest firmware 35.72.1.23, all my card data  did not appear again.

Although i know how to use wallet tile to add the card, unfortunately, it doesn't work.

People of fitbit service department wants me to do factory reset , but I tried in vain.

Do you have any good idea?

[LizzyFitbit]

@jamesymart Welcome to the Community. @jerrylinhome It's good to see you here.

Thanks for letting me know about your watch, and the steps tried on your own. I'm sorry for this inconvenience and just to confirm, is your issue also related to the change payment method messages? If not, please provide me with more information about the issue experienced and the error message displayed on your watch. Additionally, let me know the model and OS version of your phone.

In the meantime, let's try reconnecting your watch to your account one more time to see how it goes:

1. Forget your Versa 2 from the Bluetooth settings.
2. Force quit the Fitbit app and reboot your phone.
3. Restart your watch to refresh its performance.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select your watch, tap Replace Device and follow the on-screen instructions.

[jerrylinhome]

@LizzyFitbitGood evening.

1My issue is not related to the change payment method messages.Instead,my fitbit pay can not work normally as the day before firmware update.

2My smart phone is Asus ZS590KS with android 12 which meets the minimum requirement android 8.

3 Although I did the procedure many times, just now I did it once again.

Unfortunately, the result is the same. In other words, from my versa 2 , when i select "wallet", it says not yet register any card.  When I click "wallet icon"in fitbit APP, the error message is  "while   register versa 2 with fitbit pay's wallet ,error appears"as shown follows for your reference.

[jerrylinhome]

@LizzyFitbit  Good evening. I have already replied your further question. Please read it and help asap.Thank you.

[LizzyFitbit]

Hi there, @jerrylinhome.

Thanks for getting back with the requested information, as well as the picture provided. I'm sorry you continue having this issue when adding a card to the Wallet app. Because this isn't the type of experience that we want you to have, I went ahead to check your details and it seems you already have a case created with our Support team. I'm sure they'll providing you with assistance, so please keep an open communication with them.