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Versa 2 got warm

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‎05-12-2023 00:23 - last edited on ‎05-12-2023 03:42 by Fitbit Moderator

‎05-12-2023 00:23 - last edited on ‎05-12-2023 03:42 by Fitbit Moderator

This morning I took my fitbit versa 2 out of the charger (it was in for 20 minutes): it was hot and the screen black. I let the versa cool down, and pressed the reset button for 15 seconds a few times. Nothing happens at all. According to the fitbit app, synced 3 hours ago and the battery is half full. I am very attached to my fitbit. Can you please help me?

 

 

Moderator Edit: Clarified subject

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‎05-12-2023 03:44 - edited ‎05-26-2023 10:54

‎05-12-2023 03:44 - edited ‎05-26-2023 10:54

Hi there, @Marian0x. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

While our team gets back to you, please do not try charging or restarting your Versa 2 anymore until you receive assistance from our team. 

Maria | Community Moderator, Fitbit


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