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Versa 2 green light not flashing

yesterday

yesterday

I have done all the software updates, I have done all the resets as well as a hard reset and still the versa 2 sensor will not start. It can track my steps but won’t read my heart rate. What can I do? 

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2 REPLIES 2

yesterday

yesterday

Mine just started doing this recently! If you figure out a solution please let me know. 

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an hour ago

In response to DaisyRae

an hour ago

Hi @Rasa4 and @DaisyRae, welcome to the Fitbit Community! 

I appreciate your messages, and I'm sorry to hear that you are experiencing this issue regarding the Versa 2 green lights not flashing. 

 The heart rate setting can be turned ON or OFF on your Fitbit device. 

To do so, please access the Settings app and check this, as explained here: How do I navigate my Fitbit device?

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