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Versa 2 green screen

‎01-11-2026 18:53 - last edited on ‎01-12-2026 04:14 by Fitbit Moderator

‎01-11-2026 18:53 - last edited on ‎01-12-2026 04:14 by Fitbit Moderator

I have tried everything to try and get the watch reset but ended up not being able to see the code now to reconnect it to my phone. Please can you help. I have had the button pressed in. I was going to do a factory reset but I cannot see the screen. Thankyou.


Moderator Edit: Clarified subject

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‎01-12-2026 04:19

‎01-12-2026 04:19

Hi there, @lucyecc123. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 2 is still blank. I understand your concern, I will do my best to help you with this!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


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