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Versa 2 has stopped tracking my steps

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‎11-04-2025 12:48 - last edited on ‎11-05-2025 04:06 by Fitbit Moderator

‎11-04-2025 12:48 - last edited on ‎11-05-2025 04:06 by Fitbit Moderator

I have done everything suggested to get my steps back and nothing has worked.  Please help and thanks.....


Moderator Edit: Clarified subject

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‎11-04-2025 20:10

‎11-04-2025 20:10

@kjginga - please check your other post for a possible solution.

Author | ch, passion for improvement.

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‎11-05-2025 04:11

In response to Guy_

‎11-05-2025 04:11

Hi there, @kjginga. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is not tracking your steps. I understand your concern, I will do my best to help you with this!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

@Guy_ Thanks for trying to help! 

Maria | Community Moderator, Fitbit


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