Versa 2 haven't synced for a week

[BB401]

Can’t sync, app can’t find my network when I’m standing gin front of my router. This happens often. My router is up to date, my app is up to date. Just one more bug with this crap Versa 2

Moderator Edit: Clarified subject

[Guy_]

If your phone can't find a network it is a phone problem, make sure you have wifi and data on on the phone, it should work with the data connection if the wifi isn't working. Try restarting the phone.

[MarreFitbit]

Hi there, @BB401. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. I understand how you must be feeling. @Guy_ Thanks for helping out! 

If you haven't done so yet, I recommend checking this help article Why won't my Fitbit watch connect to Wi-Fi? 

If you continue having syncing difficulties after following the steps above, see Why won't my Fitbit device sync? 

Hope that helps. 

[BB401]

All other apps on my phone work fine, the phone is connected to my network,
the Versa 2 can't find it. Already turned the phone on and off many times
over the past 5 days

[BB401]

Tried both, checked everything off your list. Forget device, on app it's
just not connecting to my network. Other phone apps connect, my iPad
connects as does my husbands and my MacBook. Something is wrong with the
watch or app. Never buying another fitbit

[Ivaja]

Hi there, 

I have a similar problem as @BB401. I have a problem with sync Versa 2 with my phone. My phone is Nokia 5.1 Plus. So I check your page with compatible devices (Fitbit-compatible devices) and you write there that it is required Android 7.0 or higher. My Nokia 5.1 Plus has Android 10. The Android version should be sufficient.

I have also tried everything what you write on url Why won't my Fitbit watch connect to Wi-Fi?  and Why won't my Fitbit device sync? several times. If I restart my phone and also restart Versa 2 and pair the smartwatch and phone again, synchronization works fine. A few hours from the new pairing, if I try to sync again, the Fitbit app will no longer find the smartwatch. 

1. Could you please tell me why this is happening? 

2. Is something more what I can try? 

3. Is it problem with my phone or with Fitbit app?

[Guy_]

It sounds like your Bluetooth or Fitbit App are being shutdown.

Try this

On the phone check battery optimizations

[the options may be different in your version]

• First go to Settings > Apps & Notification > Special app access
• Click on Battery optimization
• Now press the drop down menu [...] and select “All Apps”
• Click on Bluetooth and then select “Don’t optimize”
• Same with Fitbit
• Next go to Settings > Apps  > Fitbit > Storage
• Clear cache [not data]
• Force stop the Fitbit app

[BB401]

These instruction are not in sync with my devices. I even googled how to
find batter optimization and there is nothing there that your instructions
say. Still stuck with no syncing

[BB401]

Let me know if you get an answer, something always goes wrong with mine
since I've had it.

[Ivaja]

Hi @Guy_ ,

I tried all steps which you describe.Bluetooth and Fitbit app have set on "Don't optimize" and cache is cleared. I test it for a week and I still have the same problem.

Is there anything else I can try next?

(Thank you for your time.)

[Guy_]

@IvajaYou seem to have done the troubleshooting, probably best to contact Fitbit Support directly. They may be able to help you.

[BB401]

I did all those steps twice to no avail and then 3 days later it's started
to sync again. Versa 2 is a defective product and Fitbit doesn't want to
admit it. First it was sleep wouldn't sync now the whole dam thing doesn't
smh