Versa 2 heart rate monitor stopped working

[Kmsites]

Hello, I have done all the step recommended to troubleshoot with the heat rate feature on my Versa 2 ( that is less then a year old). But it will not work. 
what am I able to do ? Is there a warranty? I have proof of purchase. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Kmsites. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done so far, please try the following:

• Switch the Heart Rate settings from On to Off and manually sync your Versa 2. To switch the heart rate settings on your Versa 2, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your watch's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa 2 once again. 
• Once it's done, restart your Versa 2 once again. For instructions, see How do I restart my Fitbit device?
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) I also recommend when you're not exercising, wear the tracker just above the wrist bone.

Regarding your inquiry, for our full warranty terms and conditions, see our Return Policy and Warranty. Australia customers, click here.

Hope that helps. 

[Kmsites]

I have done all of that - still not working! 
now what ? 

[MarreFitbit]

@Kmsites I appreciate you had followed the tips and recommendations I've provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.