Versa 2 heart rate monitor stopped working

[KoshKa07]

Hi,

I know there are passed topics opened about this problem, however it seems that this issue has resurfaced following the last update. 

I ran out of battery and didn't have a charger with me which led in the watch inactive for 2days. Since I turned on the watch again the heart sensor hasn't worked.

I have tried to speak with customer service but all I was told is that it's out of warranty and the can give me a 35% discount. This is after the representative tried to tell me that they are aware of the issue and there is nothing they can do at this point and they are sorry.

Can someone help? Has anyone experienced anything similar lately?

Thank you in advance!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @KoshKa07. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.