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Versa 2 heart rate sensor stopped working

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‎02-01-2021 01:52 - last edited on ‎02-01-2021 02:47 by Fitbit Moderator

‎02-01-2021 01:52 - last edited on ‎02-01-2021 02:47 by Fitbit Moderator

I haven’t been able to monitor my heart rate and sleep due to the sensor not working. The green light stopped working about a week ago. I’ve tried all troubleshooting suggestions and it still won’t work. Any other suggestions as to how to fix it?

 

 

Moderator Edit: Clarified subject

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0 Votes
3 REPLIES 3

‎02-01-2021 02:03

‎02-01-2021 02:03

May be a silly question, did you go

On the watch

Swipe left

Settings

Scroll to Heart Rate

Check its on

Author | ch, passion for improvement.

Best Answer

‎02-01-2021 02:29

In response to Guy_

‎02-01-2021 02:29

Done that. Also tried restarting it and doing a factory reset.

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0 Votes

‎02-01-2021 02:32

In response to SuzHi

‎02-01-2021 02:32

Seems like a fault - Probably best to contact Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

Best Answer