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Versa 2 is acting odd

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‎05-18-2022 09:03 - last edited on ‎05-19-2022 07:10 by Fitbit Moderator

‎05-18-2022 09:03 - last edited on ‎05-19-2022 07:10 by Fitbit Moderator

Last night I awoke and noticed my device was on the logo screen as if it was rebooting.  Even though I had recently recharged it I put it back on the charger.  Now, even after updating, it turns off and on sporadically. Also, it will not respond to any attempts to operate by swipe, and if I press the button it will only offer to activate Alexa.

 

Moderator Edit: Clarified subject

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‎05-19-2022 07:11 - edited ‎03-08-2024 07:52

‎05-19-2022 07:11 - edited ‎03-08-2024 07:52

Hi there, @Jesmanprime. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-19-2022 07:11 - edited ‎03-08-2024 07:52

‎05-19-2022 07:11 - edited ‎03-08-2024 07:52

Hi there, @Jesmanprime. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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