Versa 2 is acting odd

[Laurd1992]

Earlier my versa to jumped from 5000 to 277,000 steps now it isn't counting zone minutes or syncing in app any ideas? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Laurd1992. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. 

As a first approach, please restart your Versa 2 as suggested here How do I restart my Fitbit device? The restart should work for the three issues you mentioned. Regarding the steps jumping from 5,000 to 277,000, may I know if this is the first time you experienced something like that? 

Nevertheless, once the above has been done, please try the following:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Laurd1992]

Did this now the km aren't adding up at all did 4000 steps and it is on
0.02km which would be incorrect 🤔