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Versa 2 is acting odd

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‎07-02-2023 02:52 - last edited on ‎07-03-2023 07:53 by Fitbit Moderator

‎07-02-2023 02:52 - last edited on ‎07-03-2023 07:53 by Fitbit Moderator

I can't do anything...my watch is constantly vibrating, it won't charge and I can't access the menu to do a factory reset as the button won't work.

Any ideas??

Thanks 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-02-2023 09:32

‎07-02-2023 09:32

Hi @Krls77 - unfortunately those symptoms are probably due to internal damage, possibly from water accumulating.

If it is under warranty it can be replaced and if not you can either buy another or choose another brand - you might be offered a discount on a much more expensive one, that can be disappointing as the newer ones won't have all the features the Versa 2 has.

Author | ch, passion for improvement.

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‎07-03-2023 07:58

In response to Guy_

‎07-03-2023 07:58

Hi there, @Krls77. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

As a first approach, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

If the above doesn't work, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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