help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 is losing time

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-01-2020 09:41 - last edited on ‎10-02-2020 13:48 by Fitbit Moderator

‎10-01-2020 09:41 - last edited on ‎10-02-2020 13:48 by Fitbit Moderator

I’ve tried removing app; turning off iPhone; reconnecting - many times and nothing works????

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-02-2020 13:50 - edited ‎10-02-2024 11:52

‎10-02-2020 13:50 - edited ‎10-02-2024 11:52

Hi there @MaSonSolo, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is losing time, I understand where your concern is coming from. Thanks for already taking the time of trying to fix the issue prior to posting here, I'll be glad to continue to help you.

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa Lite automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 2 doesn't sync, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎10-02-2020 13:50 - edited ‎10-02-2024 11:52

‎10-02-2020 13:50 - edited ‎10-02-2024 11:52

Hi there @MaSonSolo, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is losing time, I understand where your concern is coming from. Thanks for already taking the time of trying to fix the issue prior to posting here, I'll be glad to continue to help you.

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa Lite automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 2 doesn't sync, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes