Versa 2 is not receiving notifications

[MorriganBlack]

I'm not getting any text or messenger notifications anymore. Already did ALL listed troubleshooting tips on both versa 2 and my android. Ready to smash this useless thing with a hammer.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @MorriganBlack, welcome to our Fitbit Community. Regarding the notifications issue that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid providing the same information, let me know if you also tried the steps listed in this help article.

In the meantime, try setting up your watch from scratch, make sure that the notifications feature is turned on and see if the issue gets fixed.

Looking forward to your response.

[MorriganBlack]

Thanks for answering. I have tried all of those, including a factory reset but unfortunately it still won't work. Looks like I just have to break down and buy a new one. Seems it may be intentionally done on fitbit's end to keep us buying. 

[JuanJoFitbit]

@MorriganBlack, thank you for getting back and trying the recommended troubleshooting steps. I totally understand how you feel about this.

Before you buy a new device, I'd like to know how the factory reset was performed. Was it performed as below?

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.
• Set up your watch one more time and see if it receives notifications properly.

Looking forward to your response.