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Versa 2 is not syncing

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‎10-01-2023 10:20 - last edited on ‎01-28-2024 10:55 by Fitbit Moderator

‎10-01-2023 10:20 - last edited on ‎01-28-2024 10:55 by Fitbit Moderator

Since the fitbit app has been updated,  my phone will not sync with my versa 2 watch

 

Moderator Edit: Clarified Subject and updated label

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3 REPLIES 3

‎10-04-2023 12:22

‎10-04-2023 12:22

Hi there @DebbieM14, welcome to the community. 

I really appreciate you informing us of this Versa 2 difficulty.

I would advise restarting your device while the Bluetooth on your cellphone is turned off. That means that you must go to the settings on your phone and deactivate Bluetooth. After that, hold down the Versa 2 button for around 10 seconds. You can turn Bluetooth back on after your device shows the time once more.

You can launch the app and try to sync again after completing these instructions.

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0 Votes

‎10-09-2023 03:21

In response to EstuardoFitbit

‎10-09-2023 03:21

I sync my Fitbit versa yesterday after the app automatically updated, which I must say I'm not happy with. Today it won't sync, the battery is draining at an alarming rate. I only charged it an hour ago and already it's down to 75%. My heart rate monitor is not working either. The update has ruined my Fitbit experience. 

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‎10-10-2023 02:05

In response to Babybear42

‎10-10-2023 02:05

I have had the same issue since the App update and have tried all things to make it work, including Factory reset - its all pretty rubbish really. 

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