Versa 2 is tracking too many steps

[Azdeb730]

Is there a way to adjust the measurement of a step? Tracker is reading about 25% more steps than I actually walk

Moderator Edit: Clarified subject

[Guy_]

Hi @Azdeb730 - the watch measures arm movements, not steps per se, but they usually coincide.

However you can reduce some unwanted steps by setting the wrist used to dominant which filters non steps better, in the web dashboard, click device and change wrist setting, then sync.

However, as steps is used to measure activity and other things, it is often useful to record the activity.

If it is miscounting only while walking this is a different issue, and if a restart doesn't help you can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[MarreFitbit · Accepted solution]

Hi there, @Azdeb730. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. 

I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

In order to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?