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Versa 2 is turning itself off

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‎05-03-2021 03:22 - last edited on ‎05-04-2021 06:59 by Fitbit Moderator

‎05-03-2021 03:22 - last edited on ‎05-04-2021 06:59 by Fitbit Moderator

I am using FitBit Versa2 , it is logging off once in while . Force me to log again into fitbit device , please let me know is there any particular time limit that if keep my device idle it will auto log off 

 

Moderator Edit: Clarified subject

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‎05-04-2021 07:02 - edited ‎03-18-2024 09:03

‎05-04-2021 07:02 - edited ‎03-18-2024 09:03

Hi there, @jjoseph1984. Welcome to the Community Forums. 

To better assist you, would you mind giving me more details about what you meant by "it's logging off once in a while"? You mean, it's turning itself off? 

In the meantime, if you're experiencing any of the following issues and you've checked your settings, restart your device:

  • Won't sync
  • Won't respond to taps, swipes, or button press
  • Won't track steps or other data
  • Won't show notifications or reminders

Restarting your device turns it off and on without deleting any activity data. For instructions, see How do I restart my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎05-04-2021 07:11

In response to MarreFitbit

‎05-04-2021 07:11

With logging if we kept idle the fit bit device for a while [ Let's say 3 - 4 days ] , when we try to login. it is forcing to login again. 

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