06-02-2024
17:34
- last edited on
06-03-2024
10:08
by
MarreFitbit
06-02-2024
17:34
- last edited on
06-03-2024
10:08
by
MarreFitbit
Versa 2 won't charge & screen is stuck. Tried resetting and no luck
Moderator Edit: Clarified subject
06-03-2024 10:10
06-03-2024 10:10
Hi there, @Shaliangel. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still unresponsive. I will do my best to help you with this!
As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.
When it has had two hours, try restarting your Versa 2 once again, I would recommend trying this maybe twice in a row if a first try doesn’t work.
If the above doesn't work, please see Why isn't my Fitbit device's battery charging?
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06-03-2024 11:07
06-03-2024 11:07
06-04-2024 11:05
06-04-2024 11:05
Hi I did all of that & nothing. Had to buy a new Fitbit. If this one dies as fast as my other 2 did I'm going with Apple or Samsung