Versa 2 issues with active minutes, heart-rate and screen

[Gsmiles707]

My Versa 2 started buzzing while sitting on the sofa the evening of 8/24/21. Looked at my watch and the clock face changed on its own. Then I noticed the heart rate monitor wasn't working. I tried changing the clock face with no resolve to the issue. I took the watch off and went to bed. Got up the next morning and the battery was drained. I thought that was odd since I had just charged it. I continued to wear my watch for the next couple days but had to charge it every other day. I noticed that the active zone minutes were not registering and decided to do a little more research and troubleshooting. After hours of trying to fix the issues on my own, I called customer service. They asked me to reset my phone, which I had already done and explained this to the customer support representative. She quickly told me she would send my info to the warranty department and I should receive an email by end of day. I did receive an email that stated my FitBit is out of warranty and offered a discount on a new FitBit device. No offer to help resolve the issue beyond what I had already done or explanation of why I was having this issue. So now I have a watch that counts steps and not much more. I have read many posts on this forum and quickly discovered that this is not an isolated issue and appears to be due to a FitBit update. So I called customer support back to see if I could get any help other than an offer for a discount on a new product. Julia (the customer support rep) was quick to explain that this is an electronic device and can just suddenly stop working. I'm sorry Julia, but when  hundreds of customers are having issues after the last update, it is not because it's an electronic device that can just suddenly stop working while I'm sitting on the sofa. So, I asked to speak to a supervisor. After waiting on hold for about 5 minutes Julia returned on the line only to tell me that that department is closed until Monday and that she will email them and I should have a response with 24-48 hours. If they are closed, then how are they going to get back to me in 24hours? Now I am sitting here with a half-working watch feeling very frustrated! I have been using FitBit products for nearly 10 years. My Versa 2 is only 1 1/2 years old. It shouldn't just suddenly stop working. Sorry FitBit, you just lost a loyal customer.

Moderator edit: all-caps

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Gsmiles707.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the time you spent trying to get them resolved.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

If you haven't done so, please restart your watch by following these instructions. 

For tips to extend your Fitbit device's battery life, please visit this article.

If you have any question, please let us know.