Versa 2 issues

[Todd1991]

I've had my fitbit for less the 2yrs and am having Major issues. After having it got 9 months the tracker for heart rate and sleep stopped working, then (most recently) it won't stay sync with my phone so i can reply to messages, and now it's giving me a green screen of death! This to me seems to me an issue with all versa 2's and the reviews for the versa 3's are no better.... has me wondering if this is a manufacturing problem of low quality parts?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Todd1991. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If you haven't done so yet, I'd recommend the following steps:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.

The restart suggested above should help with the screen not working properly. However, if the screen remains green and you managed to sync your Versa 2, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

As for the heart rate and sleep issues, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

Additionally, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?