Versa 2 keeps turning itself off

[Eros2128]

Why the heck is contact support not working? A lot of us are having trouble with our fitbits. I think it is a crappy way to do business. I understand covid but come on. My Fitbit keeps turning itself off or will not synce. Yes I have reset it, yes it is compatible with my cell. No I do not have it paired with another device. For the amount of money we pay for them, we should not have to go through what we do. I would NEVER BUY OR RECOMMEND one to anyone. Way to many issues. I want stability in my product. Not have to keep messing with it. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Eros2128, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is turning itself off. Thanks for taking the time to try fixing it prior to posting here. 

We are sorry for the support channels not being available now, due to recent events affecting our operations, support options are limited and wait times are longer than usual. Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

If you've exhausted all troubleshooting, you can try performing a factory reset on your watch. Note that when doing a factory reset you'll need to reinstall any apps on your device after, and if you couldn’t sync your device, then any data on the Fitbit device will be lost from the last time sync until now. Before doing so, I recommend syncing your Versa 2, remove it from your Fitbit account and unpair it from your phone's Bluetooth settings, then perform the factory reset. For instructions, see How do I erase my Fitbit device?

[Eros2128]

I have done this many times before and had to do it again this morning. This should not be happening. I have to say worse money spent. I have had better luck with cheap ones. 

Moderator Edit: Formatting

[MarreFitbit]

Hello there @Eros2128, thanks for the update. I totally understand where you're coming from. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.