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Versa 2 keeps turning itself off

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‎05-31-2023 14:09 - last edited on ‎06-02-2023 08:28 by Fitbit Moderator

‎05-31-2023 14:09 - last edited on ‎06-02-2023 08:28 by Fitbit Moderator

My versa 2 keeps turning itself off throughout the day even though the battery is 70% +. The screen goes blank and no buttons work. The watch is only a few years old! 

The watch will then randomly turn itself back on hours later or when it's on the charger. 

 

Moderator Edit: Clarified subject

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‎05-31-2023 23:36

‎05-31-2023 23:36

Hi @Smithkins11 - this could be a clock face or sync issue.

Try another clock face, also try turning off Bluetooth separately if the clock face doesn't help to see if it is caused by a syncing issue.

Lastly sync the watch and from the watch Settings About menu, do a full Shutdown. Wait at least 10 seconds before charging to restart it and charge it.

Author | ch, passion for improvement.

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‎06-01-2023 03:29 - last edited on ‎08-24-2024 10:20 by Fitbit Moderator

‎06-01-2023 03:29 - last edited on ‎08-24-2024 10:20 by Fitbit Moderator

Welcome to the Fitbit community, @Smithkins11!

Sad to hear that you're having issues with your Versa 2. What you've described, to me sounds like a loose connection in your device's circuits or like a defective battery. If a full restart, as described by @Guy_, won't fix your issue, I'd suggest contacting Fitbit support for further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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