Versa 2 locked

[Natfox1992]

Hi. My son had my watch and has locked it up by putting the wrong pin in. My phone and watch then wouldnt connect to unlock it so I disconnected the watch from the app. Now I can't re add it as the conection pin won't show up on the watch please help

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Natfox1992.

I appreciate your participation in the Forums and sharing that your Versa 2 was locked. Thank you for providing the additional details, I appreciate your efforts to resolve this. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[Natfox1992]

Yep all sorted thanks

[LiliyaFitbit]

Hi @Natfox1992, thank you for your reply. 

Thank you for confirming that the issue has been resolved. I appreciate your time and feedback.

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience. Keep on visiting the forums!

[tlc83]

This has happened to me.how was it fixed??

[tlc83]

how was it sorted please

[Natfox1992]

Hi. You need to reboot it. Of you message the support in the Fitbit app
they will be able to tell you exactly how to do it. I dont want to tell you
wrong

[tlc83]

Thank you - I managed to reset it 

[LiliyaFitbit]

Welcome to the Fitbit Community, @tlc83. It's nice to see you around, @Natfox1992. 

@tlc83 I appreciate your participation in the Forums and sharing that you experienced the same issue with your device. I am glad to hear you were able to reset it and the issue was resolved. Thank you for your time and efforts.

@Natfox1992 thank you for your helpful tips and suggestions. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Don't hesitate to get back if you have any questions.

[EmmaRobertson89]

Hi NatFox

I have the same issue with my Versa, and nobody from fitbit seems to be available to help me due. Would you mind advising how you rectified your issue? 

Thanks

[tlc83]

Hi,

a very nice person sent this to  me 

BUTTON FACTORY RESET FOR VERSA 2
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

[LiliyaFitbit]

Welcome to the Fitbit Community, @EmmaRobertson89. It's nice to see you around, @tlc83. I am sorry for the delayed response.

@tlc83 thank you for sharing the steps that helped you resolve the issue. I appreciate your time and efforts to help other users. 

@EmmaRobertson89 I am sorry to hear about your experience. I hope the steps shared by @tlc83 will be helpful. Let me know if the issue persists, I will be glad to assist you further. 

I'll be around if you have any additional questions. 

[svm1287]

These steps didn't work for my versa 2

[LiliyaFitbit]

Welcome to the Fitbit Community, @svm1287. 

Thank you for joining the thread and sharing that you're experiencing the same issue with your Versa 2. 

I appreciate your efforts to resolve this. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[SunnyYen]

Hi, I have the same problem with my versa 2, I disconnected it with my phone but the watch's screen is locked. Please let me know how to solve the problem, thank you.

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunnyYen.

Thank you for joining the thread and sharing that you're experiencing the same issue with your Versa 2. I appreciate the additional details and I am here to help. If your watch is disconnected from your Fitbit account, you can follow the steps from this post. 

For more information about the device lock, see How do I use the device lock on my Fitbit device?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[DavenaT]

I have done this twice and get the error message that data not cleared and asked to resync my device.  I am not able to do this either.

This is beyond frustrating.

[DavenaT]

nor mine!

[DavenaT]

The instructions don't work.  Is this seriously the best support fitbit can provide?  Beyond frustrating.  

[DavenaT]

I was able to resolve with a video I found on youtube but unfortunately I am not able to paste the link here.  
My search said "how to factory reset fitbit versa 2 data not cleared sync and try again"