Versa 2 locked

[tlc83]

Hello 

I have a versa 2.i put a passcode on it. it locked me our whilst I was washing my hair (10 attempts). it said "unlock with your phone"

I deleted the device and tried to reattach but it keeps giving that msg so i cant  see the pin, please please help me fix it

Moderator edit: subject for clarity

[SteveH · Accepted solution]

Deleting the device means that you cannot unlock the fitbit from the app as it suggests and the only option available to you is to factory reset the fitbit and then set it up again as though it were a new device.

You can't use the normal method of doing a factory reset as it's locked so the procedure is:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
1. Release the button briefly (for less than 2 seconds). 
2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

[tlc83]

Thank you..i tried it again ensuring timing was right - it worked! Thank you so much 

[JRW]

I too added a PIN then I wanted to remove it. Here is what you do:

To remove the pin you need to:

1. Go to your Versa 2's settings in the phone app.
2. Scroll down and there is device lock.
3. Select the option you want: "remove pin" or "change pin".