Versa 2 music issue

[Jackie1009]

I bought a Versa 2 for Christmas. I've uploaded music but the people sound higher pitched than they should be. It almost seems like it plays a tad bit too fast and it is choppy. I tried resetting it and restarting it and tried holding the bluetooth headphones closer to the watch. Neither worked. Are there any other fixes for it? 

[SilviaFitbit]

@Jackie1009 Welcome to the Community. Sorry for the delayed reply. 

I appreciate the details mentioned and the troubleshooting tried. Thanks for letting me know that you got your Versa for Christmas. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[1Ogre]

I have a Versa and the music became choppy and too fast. Chatted with Fitbit, they gave me 35% discount towards a Versa 2.

Got the brand new Versa 2 out of the box, same situation.

Here's the weird factor, both watches work with my PLT ear phones( they are connected together, and wireless).

I definitely want a refund for the Versa 2.

I am shopping for a new smart watch other than Fitbit.

[Simplepink]

Versa doesn't seem to work with Bluetooth 5.0. Use other versions of bluetooth and you should not have issues.