Versa 2 non-responsive with black screen

[mgmadian]

This seems to be a common thread topic for Versas: the screen on my 7-month old Versa2 is solid black after being solid green for the past day, and the device is non-responsive overall.

I've tried the recommended troubleshooting steps with no success: after making sure it was charged (as shown on the Versa screen before it went fully out, and in the battery reading in the Fitibit app), I attempted both the restart and factory-reset procedures multiple times. Also attempted these both multiple times after disconnecting the Versa 2 from my Android phone's Bluetooth connection.

No luck. The Versa 2 is effectively a (very small) brick. How do I get a replacement?

[EdsonFitbit]

Welcome to the Fitbit Community, @mgmadian.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[Mcpha]

My fit bit versa 2’worked well all day until about 5 pm. Then it got really hot on my wrist and I had to take it off. About 15 min later the screen went black and I haven’t been able to turn it back on since that time. The green sensor light on the back is now gone and I can see condensation in the back panel as well. I have never worn my versa in the water. Not sure where the condensation comes from. Please help me

[EdsonFitbit]

Welcome to the Fitbit Community, @Mcpha.

Thanks for the information provided and for the time you've spent dealing with this situation.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

See you around.

[Flashjones1]

My Versa2 band dislodged in the pool after knocking it against a lane rope. Now the unit is unresponsive, no lights - nothing. Have dried the unit in rice for 24 hrs & charged for 8 hrs - still nothing. The unit was purchased on 25th July 2020 so is not covered by Fitbit limited warranty .

Another fitbit product down the drain !

Moderator edit: all-caps

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Flashjones1.

I'm sorry to hear that your Fitbit Versa 2 is not working. Thank you for trying to resolve the issue before contacting us.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

If you want to check the Fitbit Warranty, please visit this site.

Have a nice day.