Versa 2 not charging

[versa2215]

my versa 2 is 2yrs old. won’t charge or charges for about 10 minutes

Moderator edit: updated subject for clarity. 

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @versa2215. I'm sorry to hear your Versa 2 isn't charging. 

Please follow these instructions in order to charge your Versa 2:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• Try a different USB port or a UL-certified wall charger.

• Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.

  Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

• Restart your device. For more information, see How do I restart my Fitbit device?