Versa 2 not connecting to App or syncing

[Ghost1]

My Versa 2 stopped syncing with the Fitbit App on 18 March. I deleted and reinstalled the App a couple of days ago. However the phone and Versa won't connect. I get to input the 4 digit code and then they refuse to connect.

I have done the usual, tuned the Versa off and on again several times, disconnected Bluetooth several times. And yes the pjone and Versa are fully charged.

I've even uninstalled the App a couple of times too and rebooted the phone. But they refuse to connect.

Has anybody any idea how I can resolve this please?

[NellyG]

Hi @Ghost1 Which 4 digit code is it asking for? Is it your lock code for your Versa? Or are you setting your Versa up again as a new device and it is asking for the code on your Versa screen?

[Ghost1]

The one when you set it up as a new device. I deleted the original one from the App a while ago as I thought that was the problem .So the 2 connect to get the code , but once I put that in  , they struggle to connect. Really weird as it worked first time when I got the Versa at Christmas.  

Sent from Yahoo Mail on Android

[NellyG]

Ok thanks for that. What phone are you using?

Try THIS Help Article on Set Up issues and see if anything there works for you.

[Ghost1]

I'm using a Samsung J5. Tried all the suggestions on your link and still failing. 

[NellyG]

Hi @Ghost1 Unfortunately the J5 is not on the  Supported Devices List  which may be the problem. Unsupported phones may work for a while but if the connection is upset by an update to phone or tracker, no one is working towards getting it connecting again. As the Help Article didnt actually help, probably the best thing to do is to contact Support and see if they have any ideas which may help you.

Fitbit Support  

[KTH67]

Same issues. iPhone 8plus. Any help out there? 

[Cceagles]

I had to get a new one. You need to talk with them, run through the
troubleshooting steps.