Versa 2 not connecting with app

[Singingsister]

Hi,

I have a versa 2 (think special edition maybe) but at one point in time, I've got a replacement pebble which I forgot all about and I found it in a drawer today.

I'm I would have the "new" replacement pebble and I would give my daughter the Versa 2 I have been wearing. I removed my versa 2 from the app and factory reset it. However, I'm trying to add the replacement pebble that I will use but the app cannot find the tracker. It's fully charged on the initial multi language Fitbit screen. I have tried uninstalling the app and reinstalling but nothing seems to work. How can I fix it?

[LZeeW]

@Singingsister   Is the first Versa 2 still on your list of Bluetooth devices on your phone?  That might be the problem, but I can't guarantee it.

[Singingsister]

No it isn't.

Kind regards



Sarah Smullen