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Versa 2 not connecting

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‎12-19-2020 21:41

‎12-19-2020 21:41

My versa 2 won't connect to the app and won't sync anymore. This is super frustrating since I have had this product for just over a year 🙃 

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‎12-20-2020 04:07

‎12-20-2020 04:07

I understand your frustration. I've only had my Versa 2 the same length of time as you. These watches are garbage now. Good that it was a gift and I cushy invest my money. All of a sudden just stop charging and can't connect. Ripoff and the manufacturer probably wears an apple watch lol. 

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‎12-20-2020 18:25

In response to Tasha2

‎12-20-2020 18:25

Welcome to the Fitbit Community, @Hwall2809. It's nice to see you again in our Community Forums, @Tasha2.

 

@Hwall2809 I am sorry to hear about the frustration this situation has caused. I recommend following our troubleshooting instructions at Why won't my Fitbit device sync?

 

@Tasha2 Thank you for sharing the details of the issue with your watch. I understand how you are feeling and recommend following the troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging? Find the instructions to resolve the syncing issue here. 

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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