Versa 2 is not reading heart rate

[LilCM]

Hey everyone 😊

I have a versa 2 that's no longer reading my heart rate. I have factoey reset it, uninstalled and reinstalled the app and done the off/sync/on/sync/restart steps from other answers and tried different fitting but still no luck...

Is there anything else I can try or is it likely just at the end of its life? 😅

Thanks,

Lilly

Moderator edit: clarified subject.

[JohnnyRow]

A couple of suggestions:
1) In Settings, you can turn heart rate Off.  Make sure you didn't accidentally set it off there.  If not, perhaps try turning it off, then back on.

2) Maybe it is still sensing and recording heart rate but not displaying it on your watch home screen. Check for heart rate recording elsewhere, say overnight, or during an exercise session.

2a)  If see heart rate in (2) above, try switching clock faces.

[ManuFitbit]

Hi  @LilCM. A warm welcome to the forums. 

Thank you for providing the details regarding the difficulty that you are experiencing with heart rate on your Versa 2. 

To add to what @JohnnyRow recommended for your case, please go ahead and try the following:

• After turned off and on your heart rate, manually sync your Versa 2. To do so, open the Fitbit app, tap on the upper left corner icon (devices icon), tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

[LilCM]

Thank you for the tips, but as per my original post I have done all of this already. As well as changing clock faces etc. 

Is there a thing else I can try?

[ManuFitbit]

Hi @LilCM. Thank you for confirming that you've already completed the steps mentioned above.

At this stage, I would suggest contacting our Support team, as they are best equipped to further assist you with this situation.

[LilCM]

Okay thanks so much, I'll give that a go 😊

[ManuFitbit]

No problem! I hope you're able to get it sorted out shortly @LilCM.