Versa 2 not responding

[ion.gritco]

My fitbit versa 2 has serious issues with the touchscreen and the button - it does not always work. This is happening for a week already and I'm not able to use it at all sometimes, both touchscreen and the button are blocked. I tried several restarts and even did a reset yesterday. Everything was OK until this morning when I was not able to stop my alarm because the touch and the button did not respond at all. After a while it strarted to work, but this is unacceptable! I'm very disappointed! I love the watch but under these conditions it's impossible to use it. Does anyone else has this issue? Is this a software problem? Do you have any plans for upgrade?  Thank you! 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @ion.gritco, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[ion.gritco]

Yes, the only solution was to replace the watch. The new one is working as expected. Thanks.