Versa 2 not responding

[JCMaina]

Hey there, I send a message a while ago regarding my versa 2. My fitbit is not responding.  The screen is black and have tried everything but it's not responding. 

My fitbit is still newish, I got in April 2020. Please help.

Moderator Edit: Clarified subject

Moderator Edit: Formatting

[RicardoFitbit]

Hi @JCMaina, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[JCMaina]

Hey there,The light is not flashing and the screen is black. There is no reaction even when  I put it to charge. I have tried the restarting method, leaving to charge for hours but nothing. Can you please help.Regards,JosieSent from my Galaxy

[JCMaina]

Hey Pardhu123, this is exactly whst happened to my fitbit. I have tried every advice given out there but not working at all. Hopefully we'll get the help.

Josie

[RicardoFitbit]

Your update is appreciated @JCMaina.

I'm sorry to know that the issue persists even after trying some troubleshooting steps, certainly, your Versa 2 is not working as the way it was designed. That being said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.