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Versa 2 not responding

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‎02-19-2021 18:18 - last edited on ‎02-23-2021 16:33 by Fitbit Moderator

‎02-19-2021 18:18 - last edited on ‎02-23-2021 16:33 by Fitbit Moderator

Hi there

 

My versa 2 that is only 8 months old is not working. I have woken up in the middle of the night to check the time and the watch just has a black screen and is unresponsive. I have tried to restart it by pressing down the button but nothing happens. Please help 😞

 

Moderator Edit: Clarified subject

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‎02-23-2021 16:33 - last edited on ‎08-30-2024 09:39 by Fitbit Moderator

In response to Guy_

‎02-23-2021 16:33 - last edited on ‎08-30-2024 09:39 by Fitbit Moderator

Hi @Nicoleheidi, welcome to the Community Forums .

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention. Our Customer Support team informed me that they already provided you assistance via chat to solve your issue. That said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

View best answer in original post

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‎02-19-2021 21:34

‎02-19-2021 21:34

Did you try recharging it?

Author | ch, passion for improvement.

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‎02-23-2021 16:33 - last edited on ‎08-30-2024 09:39 by Fitbit Moderator

In response to Guy_

‎02-23-2021 16:33 - last edited on ‎08-30-2024 09:39 by Fitbit Moderator

Hi @Nicoleheidi, welcome to the Community Forums .

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention. Our Customer Support team informed me that they already provided you assistance via chat to solve your issue. That said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

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