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Versa 2 not syncing

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‎09-18-2020 18:00 - last edited on ‎09-21-2020 16:08 by Fitbit Moderator

‎09-18-2020 18:00 - last edited on ‎09-21-2020 16:08 by Fitbit Moderator

Hello, 

My Versa 2 don't update since 10 days. The date is still the 2nd of September. I don't know what to do. Any help ? 

 

Moderator Edit: Clarified subject

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‎09-21-2020 16:07

‎09-21-2020 16:07

Hi @gracekels, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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