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Versa 2 not taking charge

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‎02-10-2021 02:51 - last edited on ‎02-10-2021 15:49 by Fitbit Moderator

‎02-10-2021 02:51 - last edited on ‎02-10-2021 15:49 by Fitbit Moderator

Hi there I got my Versa 2 at Christmas,,, it now has a black screen and won't turn on, I have tried to reboot it by holding in the side button but nothing happens,,, also not showing any percentage when I put it on charge,,,, even though I know it has some battery power remainibg

Amy other ideas or is it return to shop 

 

Thanks 

 

Moderator Edit: Clarified subject

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‎02-10-2021 15:49

‎02-10-2021 15:49

Hello @Smwright, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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