Versa 2 not tracking Sleep Stages

[kimmy8it]

I loved seeing the different sleep stages that were recorded (light, rem, deep). It did this for the first 3 nights I had my Fitbit. I opted to get the membership with extra features thinking that’s what it was, but the next night the sleep stages were not recorded. Any ideas why this happened?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @kimmy8it, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To fix this uncommon situation, I recommend you to restart your Versa 2 and please try wearing it on your non-dominant hand when you're going to sleep. Please let me know if the issue persists so we can move on.

Let me know if you have any additional questions. 

[kimmy8it]

Hi Ricardo, 

thank you for getting back to me. So I had a chance to go through the forum and look at similar post to mine and I noticed somebody said to wear the fitbit a little tighter and a little higher up on the arm. It seemed to work. I got the sleep stages last night! I didn’t reset the Fitbit yet but I will do that if the problem happens again. 

[kimmy8it]

Ok so that didn’t last long. Moving it up higher on my wrist and tighter worked for 1 night. It’s back to not recording the sleep stages. Just fyi

[kimmy8it]

Ricardo, 

After moving it higher up and tighter on my wrist, it worked one time. I reset the Fitbit and it still isn’t working for the sleep stages. I’m not sure what else to do. Any other suggestions?